480-968-5652Reviews
Maintenance check
AC went out in the middle of summer. They had a technician out to me within 30 minutes. He was able to diagnose the problem, obtain all the parts, and perform the repair all in the same day.
I wasn't home when he arrived and he did all he could without going into the house until I got there. He had found the issue and was almost done by the time I arrived. Very friendly as well.
Today I called Patty at Bruce's Air conditioning only for a Quote on new AC for my property, she said today between 2-4, I told her need to confirm its ok with tenants and call her back, she sent over a young technician to perform diagnostics and he climbed on my roof and popped off the Freon charge cap and caused the system to break totally. I only asked for a quote to replace. Tech said he was told to diagnose and repair. After speaking to (manager) he offered me a cheap model for over $12k. for 1800sqft house. Now its my problem..
Now I have tenants with no AC while I try to fix my AC. Bruce's air should pay part of the costs I have to incur. Yes I was planning on replacing my AC, that's why I wanted a quote, not break it and put my tenants in hell of 110 degrees!
Update since yesterday, The owner reached out to me, and made things right. The system is fixed and blowing cool air.
This was a mix of bad communication and frustration with the weather heating up, in the End Bruce's AC took care of me in the end. Thanks!
I have two small kids 5 and 2 1/2 that had just gone to bed the other night. AC suddenly died just as they had gone to bed. In a panick, I called our regular guy plus all the places that brag about 24 hour service and no one could make it out until 1 pm the next day. On a prayer, I contacted Bruce's and was told someone might call me back tonight. Lo and behold, this guy Mike calls me and says he can be by around 10 pm to fix the issue. He showed up on time and replaced the capacitor and saved the day!!!! Use these guys!
Bruce A/C provided me with very good service during the weekend. After a few attempts to repair my AC, I had to replace the system. The replacement was not managed by Bruce AC, however I have to recognize Bruce AC management for their fairness. After discussing my case with them, they gave me a significant rebate on spare parts and service fees since the unit could not be repaired. Kudos to Bruce for treating me fairly despite the fact I bought the replacement unit from another provider
Love Bruce's! Sent an HVAC technician out within about 20 minutes of request for service. Technician was professional and quickly diagnosed issue and had it fixed within the hour. Essential for AZ summers ????
We had our spring system checkup from Bruce's Air today. The technician Connor was very courteous, professional and thorough. We are very satisfied with the service we get from this company!
