480-968-5652Reviews
Came home from vacation and the AC downstairs was not working. It was June and getting warm, they had a technician there within a few hours.
My compressor of 25 yrs had finally given out. They gave me the option of replacing just the compressor but I knew it was time.
I was presented with 5 options of units ranging from top of the line to mid grade. I asked for that range. They spent almost an entire day installing the unit. Why so long? Because the do it the right way. They adjusted duct work and return and made sure everything was running correctly. They also followed up a week later to come by and check everything again. This is my go to AC company because they are honest and treat me like family.
When one of our older units started acting up we called Bruce's. Tyler came over at 6AM and went to work. He was knowledgeable, Professional, and efficient. The silver lining to having my AC break was finding a company I am happy to do business with in the future.
Taylor was very nice! Came out at 6am and had cold air blowing by 7:30 with a couple of repairs.
Wow! Great expertise & knowledge. Joseph & Joel diagnosed and remedied the situation with a friendly and pleasant disposition. Will definitely keep Bruce's Air Conditioning number at the ready and use them again. Grateful for their swift response time as well! Thank you Bruce's Air Conditioning!!
Maintenance check
AC went out in the middle of summer. They had a technician out to me within 30 minutes. He was able to diagnose the problem, obtain all the parts, and perform the repair all in the same day.
I wasn't home when he arrived and he did all he could without going into the house until I got there. He had found the issue and was almost done by the time I arrived. Very friendly as well.
Today I called Patty at Bruce's Air conditioning only for a Quote on new AC for my property, she said today between 2-4, I told her need to confirm its ok with tenants and call her back, she sent over a young technician to perform diagnostics and he climbed on my roof and popped off the Freon charge cap and caused the system to break totally. I only asked for a quote to replace. Tech said he was told to diagnose and repair. After speaking to (manager) he offered me a cheap model for over $12k. for 1800sqft house. Now its my problem..
Now I have tenants with no AC while I try to fix my AC. Bruce's air should pay part of the costs I have to incur. Yes I was planning on replacing my AC, that's why I wanted a quote, not break it and put my tenants in hell of 110 degrees!
Update since yesterday, The owner reached out to me, and made things right. The system is fixed and blowing cool air.
This was a mix of bad communication and frustration with the weather heating up, in the End Bruce's AC took care of me in the end. Thanks!
I have two small kids 5 and 2 1/2 that had just gone to bed the other night. AC suddenly died just as they had gone to bed. In a panick, I called our regular guy plus all the places that brag about 24 hour service and no one could make it out until 1 pm the next day. On a prayer, I contacted Bruce's and was told someone might call me back tonight. Lo and behold, this guy Mike calls me and says he can be by around 10 pm to fix the issue. He showed up on time and replaced the capacitor and saved the day!!!! Use these guys!
