480-968-5652Reviews
I was having issues with my condensor fan, called them at 8pm, and they were able to get here within an hour and had it fixed the same night. Wesley was great, honest, and personable. I highly recommend.
On time and quick to respond. Showed up DAYS earlier than any other company. Work was completed quickly and cost hundreds less than what other AC repair companies quoted me for same work. Very pleased and will only use Bruce's for work going forward!
Wesley represents the company very well!! Answered all our questions eagerly with understandable replies. Will have Bruce's back for repairs with no reservations!
Wait for it, Ok so I had another A/C company come out and fix my thermostat and heating and they told me that I need to pay $1,300 and I needed an entire A/C unit. So I didn't feel comfortable with them so I asked them to leave.
I looked on Nextdoor to see who people were recommendating and Bruce's A/C was listed several times. I asked them to come out and do the $1,300 repairs that I was told I need to do before I got a new A/C unit. When Franklin came out he probably spent an hour in our attic, he came out and told me that he wasn't going to do the $1,300 of work and that I needed a new unit.
I was absolutely fine with that. When I bought my house it was something that was mentioned to me, it was an OLD unit and it was time. The whole thing started because we have a smart thermostat and turned the A/C off when we went on vacation. We turned it back on a day before we got back and it was still not cooled down when we got home. We knew it was on its last leg.
So we scheduled them to come out and they were very professional in every aspect of their multiple times and my house. Initial meeting, install, and follow up.
I'm very pleased with them and I signed up for the 2 times a year service without anyone trying to pitch it to me.
Overall the only thing I am disappointed with is that I wasted my time with the first A/C company.
Easy to schedule, good communication.
Outstanding service! Came after hours and didn't give up until it was fixed. Thank you
The gentleman, Franklin serviced my ACs and was highly knowledgeable about the equipment, its function as well as the whole operating system. He addressed my questions in a clear and concise manner giving me a high level of confidence. He was timely in his arrive and completed a full inspection of both AC units. I have used Bruce Air since I moved here three years ago (they also installed new units for the previous home owner) never had a problem with my AC as they have maintained the seasonal check up. It is a great company with a dedicated front and back of house team who provide top of the line service.
Knowledgeable, friendly staff on the phone and in person, and still operated by the founding families. Not pushy on trying to upsell unnecessary items just to make a sale. Came out for a seasonal tune-up on two units, took pictures of the indoor and outdoor components as they were being inspected, offered some suggestions and information on what was available for updates/upgrades in the future but was reassuring that for right now there weren't any immediate needs for major purchases. Recommended changing one small component which I accepted and also gave some approximations as to what may be the next items requiring service. The technician had been working 12-18 hour shifts for a week during the 115+ heatwave, and still arrived happy and ready to provide any assistance needed. There are many mechanical contractors in Arizona and finding a trustworthy ally for when something does break is very helpful. Going forward this will be the team I call and recommend to people who ask.
