480-968-5652Reviews
UPDATE: Brandon @ Bruce's called me directly after my review. He listened to my experience, provided really good feedback on the situation, & even refunded the $75 without me asking. With customer service like that, they still have my loyalty. Thank you, Bruce's!
I originally gave this company five stars when they replaced my unit, but my most recent experience with them was horrible. I was one of the customers whose AC started blowing warm after a brief power outage. I called Bruce's and they came out within a few hours, and of course the AC was working fine when he got here. Come to find out on numerous Ring app and NextDoor posts that the warm air is a common occurrence & doesn't warrant a service call. I explained everything on the phone before they came out so they either aren't knowledgeable enough to know that, or they saw another sucker in me to get $75 from. And then he gets here and tries to sell me an AC surge protector for $380! Told him it wasn't in my budget right now and pretty much got a 5 minute guilt trip from him before he gave up. I'm glad I didn't let him pressure me into that. REALLY disappointed in Bruce's & quite frankly, pretty p.o.'d about it too
Had older daughter travel down to Arizona with friends. No air and 90 above….. all was fixed in time…. Thanks.
We love Bruce's Air Conditioning! Very reliable
AC went down and it was 108 at 6 pm. Dylan arrived at 7:30 and promptly fixed the problem. Very professional. Would recommend.
Brian was my technician and very helpful with finding the problem and fixing. It was April so a good time to schedule, they use 5yr warranty capacitors and are an honest company, rare to find in the valley when it comes to ac repair, showed me the readings and was helpful at explaining the technical stuff to me, definitely consider these guys when shopping , they wont burn you like most ac companies in Phoenix
Recently bought a home and Brian was able to answer some questions I had about the system. He was able to get up to my unusually high roof to inspect/service the unit as well!
Worker was very attentive and helpful.
Always on time , always fair, and always fast.
My favorite place to call for a repair!
These guys are the best!
