{"id":477,"date":"2014-05-22T04:33:04","date_gmt":"2014-05-22T04:33:04","guid":{"rendered":"http:\/\/brucesac.com\/?p=477"},"modified":"2014-05-22T04:33:04","modified_gmt":"2014-05-22T04:33:04","slug":"understanding-bbb-ratings","status":"publish","type":"post","link":"https:\/\/www.brucesac.com\/blog\/air-conditioning\/understanding-bbb-ratings\/","title":{"rendered":"A+ Rating With The BBB"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1365\" src=\"https:\/\/brucesac.com\/wp-content\/uploads\/2014\/05\/A-Plus-Rating-With-The-BBB.jpg\" alt=\"A Plus Rating With The BBB\" width=\"1200\" height=\"628\" srcset=\"https:\/\/www.brucesac.com\/blog\/wp-content\/uploads\/2014\/05\/A-Plus-Rating-With-The-BBB.jpg 1200w, https:\/\/www.brucesac.com\/blog\/wp-content\/uploads\/2014\/05\/A-Plus-Rating-With-The-BBB-300x157.jpg 300w, https:\/\/www.brucesac.com\/blog\/wp-content\/uploads\/2014\/05\/A-Plus-Rating-With-The-BBB-1024x536.jpg 1024w, https:\/\/www.brucesac.com\/blog\/wp-content\/uploads\/2014\/05\/A-Plus-Rating-With-The-BBB-768x402.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>At Bruce\u2019s Air Conditioning, we pride ourselves on being one of the few Phoenix air conditioning repair service companies in the Valley to have the Better Business Bureau\u2019s A+ rating.<\/p>\n<p>What exactly does this mean?<!--more--><\/p>\n<h2>How The BBB Gives Letter Grades<\/h2>\n<p>The <a href=\"\/\/www.bbb.org\/\" target=\"_blank\" rel=\"nofollow noopener\">Better Business Bureau<\/a> (BBB) gives letter grades to businesses based on a variety of factors which include:<\/p>\n<h3>Complaint History<\/h3>\n<ul>\n<li>Number of complaints filed against the company<\/li>\n<li>Whether the complaints were deemed serious by the BBB<\/li>\n<li>Whether the business appropriately responded to the complaints<\/li>\n<li>Whether the complaints were resolved in a timely manner to customers satisfaction<\/li>\n<li>Whether underlying causes of a pattern of complaints have been resolved<\/li>\n<\/ul>\n<h3>Type Of Business<\/h3>\n<ul>\n<li>Businesses that are believed to be in violation of the law or are materially misrepresenting their products or services will always receive a failing grade. As well, businesses that have high levels of customer dissatisfaction because of the inherent nature of their products or services can receive no higher than a C grade.<\/li>\n<\/ul>\n<h3>Time In Business<\/h3>\n<ul>\n<li>The amount of time a business has been operating plays a part in the overall grade that is provided by the BBB.<\/li>\n<\/ul>\n<h3>Background Information<\/h3>\n<ul>\n<li>A business that does not provide basic background information to the BBB will receive a lower grade than one that has\u00a0shared \u00a0information.<\/li>\n<\/ul>\n<p>Other factors that can affect a business\u2019s grade are failure to honor commitments to the BBB, licensing problems, and misleading advertising.<\/p>\n<p>The BBB has a standard grading system that tallies points on businesses to determine a grade. An A+ is the highest grade possible. If you\u2019re searching for a Tempe air conditioning service or one in any other city in the greater Phoenix metro area that has an A+ rating, look no further than Bruce\u2019s. We are very proud of our BBB grade, and it ensures that we will provide the highest quality service to you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Bruce\u2019s Air Conditioning, we pride ourselves on being one of the few Phoenix air conditioning repair service companies in the Valley to have the Better Business Bureau\u2019s A+ rating. What exactly does this mean?<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[88],"tags":[98],"class_list":["post-477","post","type-post","status-publish","format-standard","hentry","category-air-conditioning","tag-bbb"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.brucesac.com\/blog\/wp-json\/wp\/v2\/posts\/477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brucesac.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.brucesac.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.brucesac.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brucesac.com\/blog\/wp-json\/wp\/v2\/comments?post=477"}],"version-history":[{"count":0,"href":"https:\/\/www.brucesac.com\/blog\/wp-json\/wp\/v2\/posts\/477\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.brucesac.com\/blog\/wp-json\/wp\/v2\/media?parent=477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.brucesac.com\/blog\/wp-json\/wp\/v2\/categories?post=477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.brucesac.com\/blog\/wp-json\/wp\/v2\/tags?post=477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}